Service Improvement Hub


The aims of the Service Improvement Hub are to:

  1. Promote and support collaboration across the region in the identification, adoption and diffusion of innovative ideas and technologies
  2. Spread and sustain best practice in diabetes care to improve diabetes outcomes across the region
  3. Build networks and partnerships across the region, enabling diabetes professionals to work together to develop new solutions to help patients


Our work: 

The Clinical Network initially developed an online survey to assess the interest in a regional diabetes clinical collaborative for sharing and developing innovation in diabetes care. The outcome of which was very positive and has informed subsequent service improvement initiatives.


An initial regional Diabetes Service Improvement Collaborative event was held in November 2017 at which colleagues were given the opportunity to network and learn about each other’s improvement initiatives. Professor James Shaw, Diabetologist and Islet Cell Transplantation Lead at the University of Newcastle, provided a fantastic keynote presentation on the Specialist Management of Hypoglycaemia in Type 1 Diabetes. Feedback from the event was incredibly positive and a summary of the discussions can be accessed by clicking here.


A second regional service improvement event was held in conjunction with the third annual ABCD Live in July 2018. ABCD streamed a set of live presentations from London in the morning and the Y&H Clinical Network hosted a regional event in the afternoon. Professor Mike Lean, Chair of Human Nutrition, University of Glasgow, and Professor Mike Trenell, Professor of Metabolism & Lifestyle Medicine, Newcastle University, both provided exceptional presentations around remission and technology. Colleagues were again given the opportunity to network and learn about quality improvement initiatives from regional colleagues in workshop groups. Feedback from the event has been incredibly positive; including: “Best diabetes event I have been to”.


The Clinical Network works closely with Diabetes UK and ABCD in quality improvement work and has helped Diabetes UK to deliver a number of ‘Change Labs’ for colleagues in the Y&H region.


Quality improvement workshops are also arranged by the Clinical Network, including a Treatment targets forum, where areas come together to present and discuss the initiatives to improve achievement of treatment targets for people with diabetes taking place in their areas. Useful resources including an 'Access to patient records in general practice protocol' from York and the popular Mouse Mat with Blood Pressure Treatment Targets from Sheffield have been shared through this group. A Service Improvement Network for Diabetes Specialist Nurses working across the region has also been set up to facilitate learning from different working practices and discussions around common challenges such as those around implementing a 7 day service.


The Clinical Network has also facilitated the development of a number of case studies of improvement initiatives across Yorkshire and the Humber:

Leeds Structured Education Case Study

Insulin Pump Structured Education Case Study

Root Cause Analysis of Amputations Case Study

Virtual Hospital Case Study

Diabetes Specialist Outreach Team Case Study


Other Published Material:

The Diabetes Inpatient Team at Hull and East Yorkshire Hospitals NHS Trust created a song and music video to educate staff about insulin safety.

Improving Outcomes for People with Diabetes in Sheffield - Treatment and Care Programme Overview

Transforming Diabetes Foot Care in Wakefield

Keeping People with Diabetes Healthy During Ramadan

Transforming Diabetes Care in Leeds

Valerie's Experience of the Healthier You: NHS Diabetes Prevention Programme in Leeds

Bradford's Targeted Community Engagement to Promote Awareness and Uptake of the Healthier You: NHS Diabetes Prevention Programme 


If you have any work you would like to share please contact




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